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Questions & Answers

Q: How long does it take to get paid?

A: All payments are processed and sent out within 24 hours of receiving your item on the next business day (during normal business hours, Monday through Friday, 9 AM-6 PM EST, excludes holidays). Payment via First Class Mail ranges from 2-7 days. Payment via UPS Next Day Air requires 1 business day. Payment via PayPal is instant. Payments sent as an Amazon gift card are also instant.

Q: How do I know Jay Brokers is legit?

A: Jay Brokers is a veteran 10+ year business that has made thousands of cash offers to thousands of satisfied customers. Check out our 99% positive feedback on eBay and our A+ rating from the Better Business Bureau.

Q: What if Jay Brokers disagrees with my evaluation of the item?

A: If an item sent to Jay Brokers is not as described with defects or imperfections that will affect its value, Jay Brokers will make an adjusted offer based on the discrepancies. For customers' peace of mind, Jay Brokers provides photo or video evidence of discrepancies. Customers then have the option to accept the adjusted offer, or Jay Brokers will return the item free of charge (via UPS Ground).

Q: How do I setup an account?

A: New customers can setup an account while simultaneously reviewing and accepting their first offer. Previous customers will be prompted to setup an account upon their next visit. If you are a previous customer, and you don't know your password, please request a password.

Q: What is the difference between Poor Condition, Average Condition, and Excellent Condition?
  • Poor Condition: Heavy signs of wear and tear are present. This includes any of the following defects: chips, cracks, dents, warped casing, missing parts, deep scratches, or dirt.
  • Average Condition: Typical signs of wear and tear are present. This includes slightly worn finishes, minor scuff marks, and faint scratches, but no missing/loose parts, chips, dents, or cracks.
  • Excellent Condition: Virtually no signs of wear and tear are present. Item looks like new with no flaws or imperfections.
Q: What is the difference between Major Defects, Minor Defects, and Fully Functional?
  • Major Defects: Item does not function properly and one or all of its major components such as the screen, motherboard, or hard drive may be defective; item may not power on.
  • Minor Defects: Item is functional and in working condition, but one or two minor components or features such as the battery, operating system, or sound do not function properly.
  • Fully Functional: Item is fully functional in good working order with no defects or imperfections.
Q: How long does it take to get a cash offer?

A: If your item is listed in our database, you'll get a cash offer instantly. If you cannot find your item, please request a personalized offer, and you will receive a response within 24 hours (during normal business hours, Monday through Friday, 9 AM-6 PM EST, excludes holidays).

Q: Does Jay Brokers pay for shipping?

A: Yes. Jay Brokers provides a free pre-paid UPS Ground shipping label. You can drop off the package at any UPS Store or UPS drop-off location.

Q: Does Jay Brokers offer expedited payment options?

A: Yes. Jay Brokers offers payment via UPS Next Day Air (1 business day), PayPal (instant), and Amazon Gift Card (instant). The upgraded cost to ship via UPS Next Day Air is deducted from your payment total and costs approximately $20-$40 for most destinations.

Q: What types of items does Jay Brokers make offers on?

A: Jay Brokers makes offers on just about any item of substantial value (over $100).

Q: Why is the offer from Jay Brokers so low compared to the original price I paid for my item?

A: Unfortunately, once you purchase an item and open the box, there is no way to recover the original purchase price paid, especially if a significant amount of time has passed since your purchase. When selling a used item, a seller is limited to selling the item at a price buyers are willing to pay; if you set the price too high, no buyers will purchase your item. Jay Brokers bases offers on actual items successfully sold in the open market. Recent historical data from various online marketplaces is a very accurate predictor of future sale prices. Although no one can predict the future, what else is more reliable than recent historical data from sales of identical or similar items?

Q: What if my item has defects or imperfections?

A: No problem at all. Jay Brokers will provide an offer based on the defects or imperfections you describe. Customers are responsible for disclosing defects and imperfections up front.

Q: Is the free shipping insured against loss or damage? Signature on delivery?

A: Packages are insured against loss or damage in transit, but keep in mind insurance claims are only valid when adequate packaging is used. Items must be packaged with at least 2" of bubblewrap, peanuts, or foam surrounding the item and firmly placed in the box, unable to move around. If an item arrives damaged due to inadequate packaging UPS will not reimburse for damage even though the package is insured. Packages are delivered with an electornic signature recorded, ensuring the package has been received and signed for.

Q: How long are offers valid?

A: All offers are valid for 14 days from the date of issue. Your item must be shipped to Jay Brokers on or prior to the expiration date of your offer (a valid pick-up or drop-off scan from UPS is required).

Q: Does Jay Brokers erase my personal data on items?

A: Yes. A standard data erasing procedure is completed on all items, erasing all personal and private information.

Q: What happens to my item once it reaches Jay Brokers?

A: Within 24 hours the item will be tested and inspected to verify the contents and functionality. All data is erased by reformatting hard drives and/or erasing memory (where applicable).

Q: Does Jay Brokers buy stolen items?

A: Absolutely not! If you attempt to sell Jay Brokers stolen items, you will be reported to the appropriate law enforcement. Jay Brokers utilizes state and national databases of stolen property to identify stolen items.

Q: Does Jay Brokers buy bulk or large quantities of identical items?

A: Yes. The larger the quantity of the same item, the lower each unit is worth individually. If you have multiple quantities of the same item, please request a personalized offer. Offers generated instantly are only valid for a quantity of one item.

Q: Where is Jay Brokers located?

A: Jay Brokers is located in Metro Atlanta in Canton, Georgia. Our address is 8014 Cumming Hwy, Suite 403-347, Canton, GA 30115.

Q: Does Jay Brokers buy items from customers outside the United States?

A: No. At this time Jay Brokers only buys items from customers within the United States.

Q: What if I receive a higher offer from another company?

A: Jay Brokers strives to make offers as high as possible for all customers, but let us know if you receive a higher offer. If you receive a higher offer from another company and it sounds too good to be true, it probably is, especially if the offer is equal to or higher than the current Fair Market Value for your item.

Q: How old do I have to be to request an offer or proceed with a transaction?

A: All customers must be 18 and older. Jay Brokers is unable to issue offers or conduct business with any minors under the age of 18.

Q: How long has Jay Brokers been in business?

A: Over one decade since our original inception in 2000.

Q: Does Jay Brokers sell or share my personal information?

A: No. Jay Brokers never sells or shares customer information with any third party. Your information is kept securely within our organization and is never compromised in any manner.

Q: Does Jay Brokers accommodate corporations and institutions?

A: Yes. Jay Brokers offers a convenient solution for corporate and institutional asset disposal and liquidation. For more details, please call our toll-free number (844) 383-7296.